You Can Now Chat with Kiehl's Customer Service on Facebook Messenger

Ever wish you could receive an expert beauty consultation and product recommendations from your favorite brands without stepping into a store? Good news—Kiehl’s just delivered what you’ve been waiting for. The 166-year-old apothecary recently announced its Virtual Kiehl’s Customer Representative bot for Facebook Messenger. For customers who can’t make it into a brick-and-mortar store, yet still wish to receive the same all-star customer service experience they’d expect in-person, this new mobile service will be a godsend.

So what exactly can the Virtual Kiehl’s Customer Representative (or KCRs) do for you? Quite a few things, actually. KCRs can direct you to the right formulas for your skin type, lead guided conversations regarding skin concerns, ingredients, and tips, and help make your online shopping experience as pleasant and effortless as possible. Through the Virtual Kiehl’s Customer Representative, users can also sign up for the brand’s emails for access to offers and new product announcements, as well as ask about existing orders and specific products.

“Since our beginnings as a neighborhood apothecary, Kiehl’s has always put our patrons first, making sure they have what they want, when they need it, and ensuring that they go home with a regimen that’s been personalized for their own concerns,” said Chris Salgardo, President, Kiehl’s USA. “As a company, part of putting the customer first is making sure that you can be found where they are, and by bringing our service to Messenger, we’ll be able to do just that. The social community is growing much faster than we can build stores, and customers will be able to interact with Kiehl’s in their social community even if we’re not yet in their physical neighborhood.”

As Virtual Kiehl’s Customer Representative evolves, expect to see new features added such as appointment booking, seasonal gift guides, and new product previews. But for now, be sure to experience Virtual Kiehl’s Customer Representative for yourself by heading over to https://m.me/KiehlsUS on your mobile device or by clicking Message on the Kiehl’s US Facebook page.